Help & Support
Welcome to the Exclusive Water Sports Help & Support page! We’re here to ensure your JetCar experience is smooth, safe, and unforgettable. If you have any questions or need assistance, please check the information below or get in touch with us directly.
Frequently Asked Questions (FAQ)
Q: How do I book a JetCar rental?
A: You can easily book your JetCar experience online through our website by selecting your preferred date and time. If you need help, feel free to contact us!
Q: What do I need to bring to my rental?
A: Please bring a valid government-issued photo ID and, if required by Florida law, a boating education card. We recommend wearing comfortable clothes and swimwear.
Q: What is the minimum age to operate a JetCar?
A: Operators must be at least 16 years old and comply with all Florida boating regulations.
Q: What safety measures are in place?
A: Your safety is our top priority! Each rental includes a thorough safety briefing and life jackets for all passengers. Please listen carefully and follow all instructions.
Q: Can I cancel or reschedule my booking?
A: Yes, cancellations or reschedules are accepted up to 48 hours before your scheduled rental time. Please contact us as soon as possible to make changes.
Contact Us
If your question is not answered here, our support team is ready to assist you.
Email: info@exclusivejax.com
Phone: (888) 699-2924
Address: 1403 Dunn Ave Unit 20 Jacksonville, FL 32215
You can also use the contact form on our website to send us a message anytime.
Safety & Emergency Assistance
In case of emergency during your rental, please follow the instructions given during your safety briefing and contact emergency services immediately if needed.